CA Web Viewer 12.1 and F5 Load Balancer throws Exception Error

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Article ID: 7907

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Products

CA Output Management Document Viewer CA Output Management Web Viewer

Issue/Introduction

Getting com.ca.erm.webviewer.control.AdminPrefDetailBean: getPrefList - Database Query(selectPreferences)fails. Attempting to execute an operation on a closed EntityManagerFactory.

when configuring the f5 load balancer to make health checks on CA Output Management Web Viewer 12.1.

Cause

The Load Balancer was looking at Web Viewer login.jsf or login.jsp files to ensure the application was alive - that caused the number of sessions on Tomcat to grow to over 750. 

Environment

f5 load balancer

CA Output Management Web Viewer 12.1

WBVLUW

Resolution

Configuring the f5 load balancer to use a ping.html page to ensure the Web Viewer application was alive avoided the problem.

Additional Information

CA Output Management Web Viewer 12.1 Documentation