ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Component Time slower than log entry Time for MTP TIMs.

book

Article ID: 7905

calendar_today

Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) INTROSCOPE

Issue/Introduction

  The TIM log shows that the log entry timestamp was just over a minute ahead of the component timestamp on the same line. This also caused immediate missing response defects when the component timeout was one minute. 

Cause

Determined that Napatech clock was 1 minute+ behind system time.

Environment

Any supported APM/MTP Release

Resolution

 Resynch the Napatech clock with the system time.  Napatech - Qualifying, Fine-Tuning and Troubleshooting Time Synchronization