Maileater not able to log into Office365 Mailbox
Article ID: 7901
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Even after following Knowledge Article KB000009708, the mailbox configured for Maileater in CA Service Desk Manager is not able to connect to a Microsoft Office365 Account.
The following error is noted in the logs:
09/02 10:45:05.67 SDM-SERVER pdm_maileater_nxd 7808 ERROR pdm_maileater_nxd.c 8530 Authentication failed using (Clear) for IMAP Server [outlook.com] on Port 143 Login Failed
The following error is noted in the logs:
09/02 10:45:05.67 SDM-SERVER pdm_maileater_nxd 7808 ERROR pdm_maileater_nxd.c 8530 Authentication failed using (Clear) for IMAP Server [outlook.com] on Port 143 Login Failed
Cause
This can be caused by IMAP access not being enabled for that Microsoft Office365 Account.
Environment
CA Service Desk 17.1
CA Service Desk 17.0
CA Service Desk 14.1
CA Service Desk 17.0
CA Service Desk 14.1
Resolution
Enable IMAP access to the Microsoft Office365 account which maileater is configured to use. Then recycle the pdm_maileater_nxd process.
Additional Information
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