Rally: Promoting a user to be a Subscription Administrator in Rally when the only Subscription Administrator has left the company

Products

• Rally On-Premise
• Rally SaaS

Issue/Introduction

Only Subscription Administrators (Sub Admins) can promote a user to be a Sub Admin and the one and only Sub Admin for your Rally subscription has left the company, thus leaving the subscription without any Sub Admins.

Environment

Release:
Component: ACSAAS

Resolution

In the scenario presented above, where there are absolutely no other Sub Admins, Rally Support can promote another enabled user to be the Sub Admin, but only after receiving written permission from a VP-level (or higher) executive.

This written permission is a required security measure to protect your data since CA has no insight into what data is available within a subscription or who should have access to it. 

Please follow these steps to have a user promoted to be a Subscription Administrator:

1. Ensure that the user to-be-promoted can login to Agile Central. 
2. Submit a case to CA Agile Central Support with a request to promote the specified user. 
3. In response to your request, Agile Central Support will provide the text below via email.
4. Please have a VP-level (or higher) executive reply to the message with the text below in the body of the email. They should also include their contact information and their title in the signature:

"I authorize CA Agile Central Support to promote <user's name> to Subscription Administrator for the <company name> Agile Central subscription."

 

 

Alternatively, the VP-level executive can submit the case themselves to CA Agile Central Support with the above text in the description. This will help speed up the process.

Additional Information

In general it is best practice to ensure that there is always a minimum of two subscription admins at any given time to prevent these issues.