robot_update from 7.92HF3 to 7.92HF9 fails: "inst_execute failed: error"

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Article ID: 7887

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

The upgrade from robot version 7.92HF3 to version 7.92HF9 fails with error: "inst_execute failed: error" when deploying robot_update with IM or Admin Console. 

 

The error seen is: 

(1) error, Received status (1) on response (for sendRcv) for cmd = 'inst_execute' 

 

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Ade log:

\par com.nimsoft.ADE.core.DeploymentException: (1) error, Received status (1) on response (for sendRcv) for cmd = 'inst_execute' 

 

 

 

Cause

The upgrade from 7.92HF3 to 7.92HF9 fails because of an empty value for the variable "PATH=" like the below in the environment variables in the robot.cfg:

 

   <environment>

      NIM_JRE_HOME = jre/jre7

      NIM_JRE_HOME_1_7 = jre/jre7

      PATH = 

   </environment>

 

 

Environment

UIM 8.xRobot update from 7.92HF3 to 7.92HF9

Resolution

To resolve this remove the "PATH=" from the robot.cfg.

1) open the controller GUI 

2) go to Setup>Environment tab (Environment Variables)

3) delete the PATH variable which has an empty value

 

Test the robot_update upgrade again

Additional Information

CA Unified Infrastructure Management Latest Hotfix Index

https://support.ca.com/us/product-content/recommended-reading/technical-document-index/ca-unified-infrastructure-management-hotfix-index.html 

Attachments

1558700095636000007887_sktwi1f5rjvs16ox2.png get_app
1558700093632000007887_sktwi1f5rjvs16ox1.png get_app