GRLoader error "Valid class/family must be provided for a new CI. class(xxxxxx) family(xxx.xxx) is invalid."

Article Id: 7842
Status: Published
Updated On: 14-02-2018 08:18
Legacy Id: TEC1076676
Products:
SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

When we specify Class ID of a Configuration Item (CI) instead of Class Symbol as per below and try to update or insert the CI by GRLoader, the following error message will be written in *.err file. 

e.g.

  • Loaded XML file
    <class lookup='id'>300065</class> 
     
  • Error
    "ERROR: Valid class/family must be provided for a new CI. class(300065) family(Hardware.Server) is invalid."

Cause:

Class and Family fields for the CI are most important fields in order to create the CI. These cannot have lookup values specified as attribute values by design as both of these are processed by using COMMON_NAME which in case is type for "Class". 

Environment:

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component:

Resolution:

The Class and the Family of the CI has to be specified as Class Symbol (Name) as shown below.

<class>CLASS_NAME</class> 

Additional Information:

The GRLoader Command

TEC601582: How to create a GRLoader load file that will pass a "lookup" field for CA Service Desk Manager (CA SDM) r12.7