Emailgtw not working with Exchange Settings

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Article ID: 7812

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

When configuring emailgtw with a Windows Service account to send emails via exchange the test button continues to show red.

 

We see the following in the logs

CreateProcessAsUserFailed - error code(1314)

Environment

CA Unified Infrastructure Management (UIM) 8.4x and aboveEmailgtw 2.82 and above

Resolution

The account that is being used does not have correct permissions.

 

This can be resolved by adding "Replace a process level token" right to that user and then restart the server.

The issue should be resolved after the restart.