Emailgtw not working with Exchange Settings

Article Id: 7812

Status: Published

Updated On: 14-02-2018 08:18

Legacy Id: TEC1643158

Products:

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) NIMSOFT PROBES

Issue/Introduction:

When configuring emailgtw with a Windows Service account to send emails via exchange the test button continues to show red.

We see the following in the logs

CreateProcessAsUserFailed - error code(1314)

Environment:

CA Unified Infrastructure Management (UIM) 8.4x and aboveEmailgtw 2.82 and above

Resolution:

The account that is being used does not have correct permissions.

This can be resolved by adding "Replace a process level token" right to that user and then restart the server.

The issue should be resolved after the restart.