After enabled SSL in Tomcat for CA Service Desk Manager, report tab show blank/white screen.

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Enabled SSL for ServiceDesk while BOXI still running no SSL. (SSL application calling no SSL application).

The report tab in Service Desk show blank/white screen.

BI launchpad button works fine and show the report

<Please see attached file for image>

Environment

windows 2008R2 and windws 2012Service Desk 14.1Boxi 4.1 SP3

Cause

Debug mode of the browser show the reason the report was blocked, the secure app calling non secure app "report" would compromise the security.

<Please see attached file for image>

 

Resolution

Implement the SSL for tomcat/Boxi, browser would not block the report

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AK81AAG" alt="solution.png" width="1659" height="948">

Additional Information

1/ Enable SSL in Tomcat for CA Service Desk Manager using a Self-Signed Certificate

TEC1659789

 

2/ Enable SSL in Tomcat for BOXI using a Self-Signed Certificate

TEC1144726