Getting 'Error on calling validate proxy user for impersonate.' with CMDB Visualizer

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

When starting up Visualizer, receiving the 'Error on calling validate proxy user for impersonate.'

Environment

Windows

Cause

Visualizer requires SOAP Web Services. The error is related to the SOAP Web Services Access Policy proxy contact does not allow Impersonate. 

Resolution

Enabling Allow Impersonate for the CA_CMDB_VISUALIZER in SOAP Web Services Access Policy is necessary. Once it allows, the error should not happen when launch VISUALIZER.

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