Getting 'Error on calling validate proxy user for impersonate.' with CMDB Visualizer

Article Id: 7802
Status: Published
Updated On: 14-02-2018 07:18
Legacy Id: TEC1475723
Products:
SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

When starting up Visualizer, receiving the 'Error on calling validate proxy user for impersonate.'

Cause:

Visualizer requires SOAP Web Services. The error is related to the SOAP Web Services Access Policy proxy contact does not allow Impersonate. 

Environment:

Windows

Resolution:

Enabling Allow Impersonate for the CA_CMDB_VISUALIZER in SOAP Web Services Access Policy is necessary. Once it allows, the error should not happen when launch VISUALIZER.

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