Getting 'Error on calling validate proxy user for impersonate.' with CMDB Visualizer

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Article ID: 7802

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

When starting up Visualizer, receiving the 'Error on calling validate proxy user for impersonate.'

Cause

Visualizer requires SOAP Web Services. The error is related to the SOAP Web Services Access Policy proxy contact does not allow Impersonate. 

Environment

Windows

Resolution

Enabling Allow Impersonate for the CA_CMDB_VISUALIZER in SOAP Web Services Access Policy is necessary. Once it allows, the error should not happen when launch VISUALIZER.

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Attachments

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