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Getting 'Error on calling validate proxy user for impersonate.' with CMDB Visualizer
Article ID: 7802
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
When starting up Visualizer, receiving the 'Error on calling validate proxy user for impersonate.'
Cause
Visualizer requires SOAP Web Services. The error is related to the SOAP Web Services Access Policy proxy contact does not allow Impersonate.
Environment
Windows
Resolution
Enabling Allow Impersonate for the CA_CMDB_VISUALIZER in SOAP Web Services Access Policy is necessary. Once it allows, the error should not happen when launch VISUALIZER.
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