CA WA System Agent Services Won't Stay Active

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• CA Workload Automation Agent
• CA Workload Automation Agents

Issue/Introduction

When we run the 'autorep -M' command, the agent status is Missing. When we start up the agent services, the services stop immediately. 

Cause

To determine why an agent will not start, check the nohup.stderr file in the agent installation directory.

Environment

CA Workload Automation Agent AE r11.3+

Resolution

The agent keeps crashing is because it's unable to initialize the PeopleSoft plugin. There is an issue connecting to the PS DB: 

========================== 

08/17/2017 10:20:52.041 CDT-0500 1 main.MainThread.CybPsPluginDriver.runApplication[:135] - cybermation.plugins.ps.PsConfigException: Failed to connect to PS DB using: jdbc:oracle:thin:@localhost.ca.com:1521:pplsoftdb

========================== 

When an agent plugin  cannot be initialized, the agent will shutdown. This is the expected behavior.

Additional Information

Click here for more CA Workload Automation Agent AE troubleshooting steps and FAQs.