CA WA System Agent Services Won't Stay Active

Article Id: 7790

Status: Published

Updated On: 14-02-2018 08:18

Legacy Id: TEC1621143

Products:

CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) CA Workload Automation Agent CA Workload Automation Agents

Issue/Introduction:

When we run the 'autorep -M' command, the agent status is Missing. When we start up the agent services, the services stop immediately.

Cause:

To determine why an agent will not start, check the nohup.stderr file in the agent installation directory.

Environment:

CA Workload Automation Agent AE r11.3+

Resolution:

The agent keeps crashing is because it's unable to initialize the PeopleSoft plugin. There is an issue connecting to the PS DB:

==========================

08/17/2017 10:20:52.041 CDT-0500 1 main.MainThread.CybPsPluginDriver.runApplication[:135] - cybermation.plugins.ps.PsConfigException: Failed to connect to PS DB using: jdbc:oracle:thin:@localhost.ca.com:1521:pplsoftdb

==========================

When an agent plugin cannot be initialized, the agent will shutdown. This is the expected behavior.

Additional Information:

Click here for more CA Workload Automation Agent AE troubleshooting steps and FAQs.