EEM Installation Fails: CA Directory configuration failed
Article ID: 7784
Updated On:
Products
Issue/Introduction
We are getting the following error when trying to install EEM using the binary in the $CASHCOMP/eem/install directory:
15 Aug 2017 18:53:18 INFO DXServer - Command [dxnewdb itechpoz] exit code [0]
15 Aug 2017 18:53:18 INFO DXConfigEditor - Configuring the access file
15 Aug 2017 18:53:18 INFO DXConfigEditor - ----------------------------------------------------
15 Aug 2017 18:53:18 INFO DXConfigEditor - /opt/CA/Directory/dxserver/config/access/itechpoz.dxc
15 Aug 2017 18:53:18 INFO FilePermission -
15 Aug 2017 18:53:18 INFO FilePermission -
15 Aug 2017 18:53:18 INFO FilePermission -
15 Aug 2017 18:53:18 INFO DXServer - Starting dxserver services
15 Aug 2017 18:53:18 INFO DXServer - ----------------------------------------------------
15 Aug 2017 18:53:20 INFO DXServer - itechpoz starting
..
itechpoz failed to start
Starting all dxservers
15 Aug 2017 18:53:20 INFO DXServer - Command [dxserver start all] exit code [0]
15 Aug 2017 18:53:20 INFO DXServer - Modifying DSA contents
15 Aug 2017 18:53:20 INFO DXServer - ----------------------------------------------------
15 Aug 2017 18:53:21 INFO DXServer - ldap_bind: Can't contact LDAP server (-1)
15 Aug 2017 18:53:21 INFO DXServer - Command [dxmodify -a -c -H ldap://localhost:509 -f "/tmp/320849.tmp/setup/cadir/itechpoz.ldif"] exit code [1]
15 Aug 2017 18:53:21 ERROR DXServer - Command [dxmodify -a -c -H ldap://localhost:509 -f "/tmp/320849.tmp/setup/cadir/itechpoz.ldif"] failed with error code [1]
15 Aug 2017 18:53:21 FATAL ConfigureCADirectoryAction - CA Directory configuration failed
java.io.IOException: Command [dxmodify -a -c -H ldap://localhost:509 -f "/tmp/320849.tmp/setup/cadir/itechpoz.ldif"] failed with error code [1]
at com.ca.eiam.common.dsa.DXServer.runDxTools(DXServer.java:295)
at com.ca.eiam.common.dsa.DXServer.modify(DXServer.java:259)
at com.ca.eiam.installer.customcodeaction.ConfigureCADirectoryAction.install(ConfigureCADirectoryAction.java:162)
at com.zerog.ia.installer.actions.CustomAction.installSelf(Unknown Source)
at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
at com.zerog.ia.installer.GhostDirectory.install(Unknown Source)
at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
at com.zerog.ia.installer.Installer.install(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.consoleInstallMain(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
at com.zerog.ia.installer.Main.main(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.zerog.lax.LAX.launch(Unknown Source)
at com.zerog.lax.LAX.main(Unknown Source)
Environment
Embedded Entitlements Manager
Cause
When the install fails on start the dxserver service after it creates the service and database, then there is an inheritance permissions issue.
Resolution
1. Clean up the failed EEM installation
a. Delete the EmbeddedEntitlementsManager directory (located in the /opt/CA/SharedComponents directory)
b. Delete the Directory directory (locate din the /opt/CA directory)
c. If applicable, delete the CADirectory directory(located in the /opt/CA/SharedComponents directory)
2. Start a new session
3. Navigate to the $CASHCOMP/eem/install directory
4. Confirm that you are the user 'root'
5. Temporarily, change shells so that you are using the C Shell (csh)
6. Run the EEMServer_*_linux.bin interactively or use the eem.properties file to install EEM silently
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