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Logmon Cannot Alert on Logfile with Changed User Permission
Article ID: 77737
Updated On:
Products
DX Unified Infrastructure Management (Nimsoft / UIM)
NIMSOFT PROBES
Issue/Introduction
On some servers, we are able to navigate to the file through Browse but when clicking View, we cannot view the file contents with the following errors:
"Open file failed: error"
"Unable to locate '/var/log/cisco.log'"
"Open file failed: error"
"Unable to locate '/var/log/cisco.log'"
<Please see attached file for image>
Environment
UIM 8.51
logmon 3.91
robot 7.91
CentOS 7
logmon 3.91
robot 7.91
CentOS 7
Resolution
This was not a logmon probe issue. It was required to stop all the agent processes and then restart, which fixed the problem. When permissions access is updated on a file system, all the parent and child processes have to be restarted for the permissions to take effect.
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