Logmon Cannot Alert on Logfile with Changed User Permission

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Article ID: 77737

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

On some servers, we are able to navigate to the file through Browse but when clicking View, we cannot view the file contents with the following errors: 

"Open file failed: error" 
"Unable to locate '/var/log/cisco.log'" 

<Please see attached file for image>

User-added image

Environment

UIM 8.51 
logmon 3.91 
robot 7.91 
CentOS 7 

Resolution

This was not a logmon probe issue.  It was required to stop all the agent processes and then restart, which fixed the problem.  When permissions access is updated on a file system, all the parent and child processes have to be restarted for the permissions to take effect.

Attachments

1558693704626000077737_sktwi1f5rjvs16maz.png get_app
1558535991744Logmon_Open_file_failed.png get_app