Is it possible that a Service Management Environment can operate with different Operating Systems?

Article Id: 77731

Status: Published

Updated On: 06-09-2019 06:25

Products:

SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

I can add a new node to Service Desk Manager AA Environment with different operating system, in our case, current nodes are Windows 2008 R2, and new node will be Windows 2012 R2.

Is it possible that a Advanced Availability (AA) Environment can operate with different Operating Systems?

Environment:

CA Service Desk Manager 14.1.x / 17.1.x / 17.2.x

Advanced Availability (AA) or Conventional Mode

Resolution:

Cross platform is not supported, it might work, but not supported.