Is it possible that a Service Management Environment can operate with different Operating Systems?

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Article ID: 77731

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

I can add a new node to Service Desk Manager AA Environment with different operating system, in our case, current nodes are Windows 2008 R2, and new node will be Windows 2012 R2.

Is it possible that a Advanced Availability (AA) Environment can operate with different Operating Systems?

Environment

CA Service Desk Manager 14.1.x / 17.1.x / 17.2.x

Advanced Availability (AA) or Conventional Mode

Resolution

Cross platform is not supported, it might work, but not supported.