Discovered results are missing in one click console

Products

• CA eHealth

Issue/Introduction

Discovered Elements are not listing when trying to filter from Elements list in one-click console.

Environment

eHealth 6.3.3.1 on windows 2008R2

Cause

ehealth database and one click console is not syncing  correctly.

As we can to see discovered elements from command line using below command

nhlistelements -where "name matches **"

Resolution

1)Open ehealth server command prompt and run the below command

 

 nhScrubFsa -deletedObjectHours 0

 

 

 

2) Open One Click Console and add the below parameter in the policy.

 

 

 ignoreAddrCloud=Yes and rediscover

 

 

 

3) If any errors related to materialized views

 

 Run --- nhiDbTasks –recreateMViews all

 

 

 

 

Now verify the elements from one click console

 

This should fix the issue

 

 

Additional Information

 

https://youtu.be/X_7LxmwZJlU