XPSExplorer shows zero IMSDirectory and IMSEnvironment even though an LDIF export shows these objects.

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Article ID: 7768

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal CA Risk Analytics CA Secure Cloud SaaS - Arcot A-OK (WebFort) CLOUDMINDER ADVANCED AUTHENTICATION CA Secure Cloud SaaS - Advanced Authentication CA Secure Cloud SaaS - Identity Management CA Secure Cloud SaaS - Single Sign On

Issue/Introduction

When integrating Identity Manager and SiteMinder, you may encounter a situation where the Identity Manager objects are completely functional, but they do not appear properly in SiteMinder's WAM UI or in XPSExplorer.

You will see the IMSDirectory and IMSEnvironment objects are visible in the menu, but when drilling down, no objects are shown.

Cause

This scenario occurs when the IMSInstalled registry flag is not set on the policy server in question.

Environment

Any Identity Manager version and any Site Minder Policy Server version after 12.0 SP3

Resolution

This refers to the Windows operating system of the policy server machines where Identity Manager's extensions were installed:

 

If your Windows is 32-bit then:

[HKEY_LOCAL_MACHINE\SOFTWARE\<YOUR_MACHINE>\Netegrity\SiteMinder\CurrentVersion] 
"IMSInstalled"="8.0

 

If your Windows is 64-bit then: 

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Netegrity\SiteMinder\CurrentVersion]

 

"IMSInstalled"="8.0