Unable to Install CA Embedded Entitlements Manager (EEM) due to 'wrong ELF class: ELFCLASS64' Error

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• Workload Automation Agent

Issue/Introduction

We are getting the following error message while trying to install EEM:

 

│ /opt/CA/SharedComponents/tmp/CASockAdapterSetupLinux.bin: error while loading shared libraries: │ 

│ libstdc++.so.6: wrong ELF class: ELFCLASS64 

 

Environment

CA Embedded Entitlements Manager r12.51+

Cause

The installation is failing because the CASockAdapterSetupLinux.bin found the 64-bit version of the libstdc++.so.6 library.

Resolution

Install the 32-bit version of the libstdc++ library before installing EEM.