Unable to de-authorize a user from the CA Asset Portfolio Management application

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Article ID: 7752

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

We have a process that removes the userid/login from a contact record when a user is terminated.  When we attempt to de-authorize the user in CA Asset Portfolio Management, it does not find the user record and does not remove the user from the authorized users list. 

Cause

The deauthorize process uses the unique userid/login field to lookup the record.  If it is blank, then it cannot find the proper user. 

Environment

CA Asset Portfolio Management 14.x, any patch level

Resolution

Add the userid/login back to the contact, on the contact screen.   Then the de-authorize user process works correctly. 

You can then go back and remove the userid/login field from the record, if desired.