ORA-28040: No matching authentication protocol exception is received

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Article ID: 7728

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Updated On:

Products

CA Test Data Manager (Data Finder / Grid Tools)

Issue/Introduction

While registering a new table in the TDM Portal, I am receiving the following error message: ORA-28040 No matching authentication protocol exception is received. 

Cause

This issue is caused by the TDMModelService having two JDBC drivers in the Portal's lib folder. 

Environment

CA Test Data Manager (TDM)- Portal

Resolution

You can resolve this by removing the ojdbc6-11.2.0.2.0.jar file from C:\Program Files\CA\CA Test Data Manager Portal\tomcat\webapps\TDMModelService\WEB-INF\lib\ folder. Once you remove the file, restart the TDM Portal service and the error message should not be seen again. 

Additional Information

If you experience any further issues, please open a support case by going to https://support.ca.com/us.html