ORA-28040: No matching authentication protocol exception is received

Products

• CA Test Data Manager (Data Finder / Grid Tools)

Issue/Introduction

While registering a new table in the TDM Portal, I am receiving the following error message: ORA-28040 No matching authentication protocol exception is received. 

Environment

CA Test Data Manager (TDM)- Portal

Cause

This issue is caused by the TDMModelService having two JDBC drivers in the Portal's lib folder. 

Resolution

You can resolve this by removing the ojdbc6-11.2.0.2.0.jar file from C:\Program Files\CA\CA Test Data Manager Portal\tomcat\webapps\TDMModelService\WEB-INF\lib\ folder. Once you remove the file, restart the TDM Portal service and the error message should not be seen again. 

Additional Information

If you experience any further issues, please open a support case by going to https://support.broadcom.com