CA Service CatalogCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
How to Disable, sending email message on SC-request SLA Breach
In CA Service Catalog(SC), you can set an SLA on a service option. When a request for that service option has been created, the SLA is activated. When the SLA breaches, a message is being send. The question then is: How to Disable, sending that email message?
The answer to this is: 1. Login to the SC UI with spadmin-role user
2. Goto Administration>Events-Rules-Actions>Rule list
3. Open Request SLA Alerts >> Two rules appear: a. When a Request SLA Instance is violated b. When a Request SLA Instance is warned
4. Disable a and b from within this list. Or
5. Open 3a (click on it) And the rule details show: Email Alert for Violated Request SLA 5a. Disbable this one 5b. And repeat this for 3b.