Unable to set Web Client Alarms preference greater than 50,000

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Article ID: 7712

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Updated On:

Products

CA Spectrum

Issue/Introduction

In a large Distributed SpectroSERVER (DSS) environment where there are over 50,000 total alarms, users are unable to set the Web Client Alarms preference to a value greater than 50,000.

<Please see attached file for image>

Max_Web_Alarms_1.png

Cause

This is functioning as designed. The Web Client UI enforces a max value of 50,000 for the Alarms preference.

Environment

Release: a7n0c000000PBNr
Component:

Resolution

The 50,000 max value for the Web Client Alarms preference can be manually overwritten by editing the WebclientUserPreferences attribute id 0x13341 on the User model in the Spectrum database by doing the following:

1. Use the OneClick Locater to find and select the User model. In a DSS env, choose the User model from the MLS server. Aftef making the change to the User model on the MLS server, the changes will be propagated to the other User models in the DSS.

2. Click on Attributes tab in the Component Detail panel

3. Find and select the WebclientUserPreferences attribute id 0x13341

4. Edit the value. Look for the current value for alarms and change to the value needed. Please see the following example:

<Please see attached file for image>

Max_Web_Alarms_2.png

5. Save the change

6. Log into the Web Client and verify the new value.

<Please see attached file for image>

Max_Web_Alarms_3.png

Additional Information

NOTE: Manually increasing the value of the Web Client Alarms preference can cause undesirable performance issues with the Web Client.

Attachments

1558693110656000007712_sktwi1f5rjvs16h72.png get_app
1558693108833000007712_sktwi1f5rjvs16h71.png get_app
1558693106855000007712_sktwi1f5rjvs16h70.png get_app