Continuous message in jsrvr.log INFO page_cache 473 File not found: java.io.FileNotFoundException in $NX_ROOT\bopcfg\www\wwwroot\scripts\masks.js

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Article ID: 77110

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

The jsrvr.log has a continuous message:

04/05 12:51:52.567[http-bio-8080-exec-6320] INFO page_cache 473 File not found: java.io.FileNotFoundException: D:\PROGRA~1\CA\SERVIC~1\bopcfg\www\wwwroot\scripts\masks.jsĀ 

Cause

Missing file masks.js in $NX_ROOT\bopcfg\www\wwwroot\scripts.

Environment

Service Desk Manager 17.1

Resolution

Verify if there are write permissions for the affected folders, and if masks.js file exists in the installation.
If the file does not exist, copy it from a working installation.