The jsrvr.log has a continuous message:
04/05 12:51:52.567[http-bio-8080-exec-6320] INFO page_cache 473 File not found: java.io.FileNotFoundException: D:\PROGRA~1\CA\SERVIC~1\bopcfg\www\wwwroot\scripts\masks.js
Missing file masks.js in $NX_ROOT\bopcfg\www\wwwroot\scripts.
Service Desk Manager 17.1
Verify if there are write permissions for the affected folders, and if masks.js file exists in the installation.
If the file does not exist, copy it from a working installation.