ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
Fail to save search filter in user_query table
Article ID: 77103
SUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceKNOWLEDGE TOOLSCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
After applying the SP04 in SDM 14.1, customer is not able to save a search filter in user_query table
03/12 07:38:01.40 CASDMAPPSRV2 web:local 280 ERROR freeaccess.spl 33468 In add_saved_search, error creating saved searches parent folder: Bad arguments. Does not match signature. 03/12 07:38:51.41 CASDMAPPSRV2 web:local 280 ERROR parse.c 3951 Bad data type for arg args
I believe above errors are causing the issue. Just with the stdlogs we cant narrowdown the issue. I see it is trying to add a row to user_query table (SQL Name: usq) and somehow it is failign to add.
For some reason, the SP04 installation was corrupted or missing any step
SDM 14.1 SP04
customer reapplied the SP04 and the problem was solved