Service Catalog search returns too many results

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Article ID: 77066

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Updated On:

Products

CA Service Catalog CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



The current search function results in a high percentage of false positive search results Likely, a significant amount of the false positives are caused by the request description being included in the search. Can we remove the request description from the search?

Environment

Release:
Component: USVCT

Resolution

The fields which are searched are:

usm_offering.offering_name
usm_offering.description
usm_rate_plan.rate_plan_name
usm_rate_definition.item_text

so they do include the offering description. The scope of the search isn't configurable.