Can Maileater access a folder under the inbox to retrieve emails?
Article ID: 77064
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Can Maileater access a folder under the inbox to retrieve emails?
Environment
CA Service Desk Manager:Release:14.1
CA Service Desk Manager:Release:17.0
CA Service Desk Manager:Release:17.0
Resolution
No, unfortunately at the current time, maileater can only access the base "inbox" level of a given mailbox and cannot drill down into folders under that base mailbox.
Feedback
Yes
No
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