Can Maileater access a folder under the inbox to retrieve emails?

Can Maileater access a folder under the inbox to retrieve emails?

Article Id: 77064

Status: Published

Updated On: 11-04-2018 03:16

Products:

SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

Can Maileater access a folder under the inbox to retrieve emails?

Environment:

CA Service Desk Manager:Release:14.1
CA Service Desk Manager:Release:17.0

Resolution:

No, unfortunately at the current time, maileater can only access the base "inbox" level of a given mailbox and cannot drill down into folders under that base mailbox.