Can Maileater access a folder under the inbox to retrieve emails?

book

Article ID: 77064

calendar_today

Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



Can Maileater access a folder under the inbox to retrieve emails?

Environment

CA Service Desk Manager:Release:14.1 
CA Service Desk Manager:Release:17.0 

Resolution

No, unfortunately at the current time, maileater can only access the base "inbox" level of a given mailbox and cannot drill down into folders under that base mailbox.