How to configure the date and time format for the sdgtw probe for service to map time_origin field to Date-Time field in ServiceNow
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Article ID: 77054
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Updated On:
Products
DX Unified Infrastructure Management (Nimsoft / UIM)
Issue/Introduction
How can we control data-time conversion from sdgtw probe to ServiceNow or other Helpdesk platforms.
Environment
Release:
Component: UIMSDG
Resolution
the following options need to be configured in the sdgtw probe configuration file
convert_time_to_date_format=true
date_format = MM/dd/yyyy HH:mm:ss ( this can be changed to the required format)
sdgtw version 1.40T3 is needed for this functionality.
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