How to configure the date and time format for the sdgtw probe for service to map time_origin field to Date-Time field in ServiceNow
Article ID: 77054
DX Infrastructure Management
How can we control data-time conversion from sdgtw probe to ServiceNow or other Helpdesk platforms.
the following options need to be configured in the sdgtw probe configuration file
date_format = MM/dd/yyyy HH:mm:ss ( this can be changed to the required format)
sdgtw version 1.40T3 is needed for this functionality.