How to configure the date and time format for the sdgtw probe for service to map time_origin field to Date-Time field in ServiceNow

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Article ID: 77054

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

How can we control data-time conversion from sdgtw probe to ServiceNow or other Helpdesk platforms.

Environment

Release:
Component: UIMSDG

Resolution

the following options need to be configured in the sdgtw probe configuration file

convert_time_to_date_format=true

date_format = MM/dd/yyyy HH:mm:ss    ( this can be changed to the required format)

sdgtw version 1.40T3 is needed for this functionality.