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Users with single quotation marks in their name cannot be deleted from OD Portal
Article ID: 77049
Updated On:
Products
Clarity PPM SaaS
Clarity PPM On Premise
Issue/Introduction
STEPS TO REPRODUCE:
1. Create a username with single quote embedded in user name (Ex: casupp'[email protected])
2. Assign the user to an Organization
3. Assign the user to an Application (User will be assigned to the app without any issues)
4. Try to un-assign the user from the Application
XOG Calls
• When user is assigned to an application for the first time the xog call is working as expected and is logged in Portal
• When user is un-assigned from the application the Portal is adding escape characters to quotation marks in the XOG filter, which is causing an error
Expected Results:
User should be unassigned from the Application and be deactivated on the PPM side
Actual Results:
Error is thrown when trying to deactivate the user, not letting the user be deactivated on the PPM side
1. Create a username with single quote embedded in user name (Ex: casupp'[email protected])
2. Assign the user to an Organization
3. Assign the user to an Application (User will be assigned to the app without any issues)
4. Try to un-assign the user from the Application
XOG Calls
• When user is assigned to an application for the first time the xog call is working as expected and is logged in Portal
• When user is un-assigned from the application the Portal is adding escape characters to quotation marks in the XOG filter, which is causing an error
Expected Results:
User should be unassigned from the Application and be deactivated on the PPM side
Actual Results:
Error is thrown when trying to deactivate the user, not letting the user be deactivated on the PPM side
Cause
Defect DE37175
Environment
CA PPM 14.3 and higher
Resolution
After further review it has been determined this issue will not be fixed
Additional Information
Reference the Customer Reported Defect Resolution Policy for CA PPM
Feedback
Yes
No
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