Users with single quotation marks in their name cannot be deleted from OD Portal

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Article ID: 77049

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction

STEPS TO REPRODUCE: 
1. Create a username with single quote embedded in user name (Ex: casupp'[email protected]
2. Assign the user to an Organization 
3. Assign the user to an Application (User will be assigned to the app without any issues) 
4. Try to un-assign the user from the Application 
XOG Calls 
• When user is assigned to an application for the first time the xog call is working as expected and is logged in Portal 
• When user is un-assigned from the application the Portal is adding escape characters to quotation marks in the XOG filter, which is causing an error 
Expected Results: 
User should be unassigned from the Application and be deactivated on the PPM side 
Actual Results: 
Error is thrown when trying to deactivate the user, not letting the user be deactivated on the PPM side 

Cause

Defect DE37175

Environment

CA PPM 14.3 and higher

Resolution

After further review it has been determined this issue will not be fixed

Additional Information

Reference the Customer Reported Defect Resolution Policy for CA PPM