ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
Custom query in a custom form is taking too long to return the field content after the form is loaded
Article ID: 77036
SUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceKNOWLEDGE TOOLSCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Custom query in a custom form is taking too long to return the field content after the form is loaded After restarting the Service Catalog services, the information is returned quickly
The query seems like:
"select ct.pri_phone_number as txtSoliTelefone, ISNULL(lo.location_name,'') as [txtSoliUnidade], de.name as txtSoliLotacao, %USER_ID% as teste from ca_contact ct left join ca_location lo on ct.location_uuid = lo.location_uuid left join ca_resource_department de on ct.department = de.id where userid = %USER_ID%"
Service Catalog 14.1
The workaround for this case is to re-customize the form and use a different Form Type to implement que customized query. It solved the problem