Sending SMS Notifications from Clarity PPM

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

You would like to configure the user record with an SMS email address in Clarity > Home > Account Settings and set up SMS notification type in Clarity, which you would use exactly like any other notification type (email for example). The SMS Address field the address should be used in the field, something like [email protected], please check with your provider's alerts & notifications Support.

 

Environment

Release:
Component: PPMSEC

Resolution

On-Premise Customers
- Make sure that the email server that Clarity is attached to is configured to handle SMS (The gateway that handles SMS messages for you)
- To set up SMS notifications we need to first have the mail server configured in the NSA under Properties > System > Mail Server
- Configure the user record with an SMS email address: Home > Account Settings > SMS email address (something like [email protected])
- Once it is configured correctly on your email server and SMS mail can be sent successfully from your email client, the same SMS address should work from Clarity

SaaS On-Demand Customers
- On-Demand Environment must be email enabled (Please note the On-Demand service supports email notifications, the service does not support enable SMS notification option only.
- Configure the user record with an SMS email address
- Go to Home > Account Settings > SMS email address (something like [email protected])
 

Additional Information

When the Account Settings > SMS Email field is populated
and the 'Save' button is clicked, the following tables are updated

UPDATE CMN_SEC_USERS
        SET SMS_EMAIL_ADDRESS = ?,
            TIMEZONE = ?, 
            LOCALE= ?, 
            LANGUAGE_ID = ?,
            LAST_UPDATED_DATE = ?
        WHERE ID = ?

UPDATE SRM_RESOURCES
      SET
             SMS_EMAIL = ?
                WHERE USER_ID=?