cdm probe alarm message with top processes information is empty (not displayed)
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cdm probe alarm message with top processes information is empty (not displayed)

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Article ID: 7701

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM) CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

cdm probe alarm message with top processes information is empty.

In cdm probe configuration it has 3 samples configured but in CPU alarm message, samples show randomly as 1 sample, 2 samples also.

Environment

UIM 20.x.x or higher

cdm 6.x

Cause

In order to calculate the CPU used by individual processes, the cdm probe requires at least 2 samples to calculate it.

Resolution

To view the top processes information from the cdm probe the default alarm message should include the processes information.

For example-> Average ($value_number samples) total cpu is now $value$unit, which is above the error threshold ($value_limit$unit).Top Processes $processes

 

This behavior shown by the cdm probe is an expected one i.e. when send alarm on each sample option is selected in Setup->General menu of the cdm probe GUI.

 

So, in order to calculate the CPU used by individual processes, the cdm probe requires at least 2 samples to calculate it.

That is why, from the second sample onwards individual processes are also displayed in the alarm message. 

 

As far as the first alarm message with “No process details” is concerned, this will happen only in the first sample, from the second sample onwards the same alarm message will be suppressed with a new alarm message having all the process-related details.

Additional Information

Related KB: CDM does not show TOP CPU consuming processes in alarms (broadcom.com)