In the New UX of PPM, the 'Forgot Password' link does not work

Article Id: 76959

Status: Published

Updated On: 19-11-2019 11:47

Products:

STARTER PACK-CLARITY PPM

Issue/Introduction:

In the PPM New UX, clicking on the 'Forgot Password' link does not work as clicking it does nothing. The user isn't brought to anywhere to change their password and instead remain on the login page.

Cause:

This is caused by defect DE38147.

Environment:

PPM 15.2.0.3, 15.3

Resolution:

This defect is resolved in PPM 15.4.

Workaround
Have a PPM Administrator reset your password for you. You can then use that new password to log in.

Additional Information:

This defect was re-introduced in 15.6.1 and resolved in 15.7.

https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=137952