In CA Asset Portfolio Management, system model normalization is not working when adding assets and models with hardware reconciliation


Article ID: 7693


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CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


My system model normalization is setup with rules to map a specific 'vendor + model' to a specific model name.   
When hardware reconciliation runs, it adds a new model name with 'vendor + system model', when I expect it to map to the model that is defined in the normalization rule. 


CA Asset Portfolio Management 14.1, C3 +


This problem is now fixed in the APM 14.1, C4 patch.  

Download the CA Asset Portfolio Management 14.1.04 (RO96941) patch from our website, at this location: