Duplicate Comments in iDash Dashboard

Products

• iDash Workload Automation

Issue/Introduction

We have two iDash environments, Test and Dev, and each has its own iDash database. We have the Autosys instances TST and DEV defined in both environments.

When we acknowledge an alert and add a comment in the Test environment, the alert is updated and the comment shows in both Test and Dev. The comment should only show up in the Test environment where the comment was created. 

Environment

CA Workload Automation iDash r12.0.x

Resolution

When you make a comment on an alert in iDash, that information gets written to the ujo_alarm table in the Autosys database. You see the comment in both Test and Dev is due to both environments being configured for the same AE instances (TST and DEV).