Session recording not working after upgrade

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Article ID: 76910

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Updated On:

Products

CA Privileged Access Manager - Cloakware Password Authority (PA) PAM SAFENET LUNA HSM CA Privileged Access Manager (PAM)

Issue/Introduction

After i upgraded PAM from 2.8.3 to 3.1.1 (via 3.0, 3.0.2) and applied all hotfixes. Session recording file point will not mount. Error: PAM-CM-0058: CIFS mount operation unsuccessful. Mount point: \\uhldds1\pam Hostname: uhldds1

I am informing the fields hostname and username

Session recording file point will not mount.

Error: PAM-CM-0058: CIFS mount operation unsuccessful. Mount point: \\uhldds1\pam Hostname: uhldds1

 

Environment

3.1.1
Upgraded PAM from 2.8.3 to 3.1.1 (via 3.0, 3.0.2) and applied all hotfixes.

Resolution

Instead of domain\user

In the field username put only the user, and below in the domain field put the domain
not all domain\username together in one field