Patch Management Patch in status packaging failed

Article Id: 76884
Status: Published
Updated On: 10-04-2018 06:39
Products:
CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager
Issue/Introduction:


Patch Management Patch in status packaging failed.

In CA\DSM\PatchManagement\PMEngine.log following error like that could be seen :
 

[DownloadedPatchTask] ERROR [com.ca.pmengine.eventmanager] - Error ocurred executing a DSM Webservice method. Reason: 3,Copy Error: File shared; 13,Copy Error: File shared; 21,Copy Error: File shared; 35,Copy Error: File shared; 77,Copy Error: File shared; 175,Copy Error: File shared; 197,Copy Error: File shared

[DownloadedPatchTask] ERROR [com.ca.pmengine.decision] - Patch CA - Win 2008 R2 Post SP1 64Bit x64 OS Only - FULL Security Rollup v1803.00 {42aaec5d-1510-4f18-bdc1-f0dd799666f7} package registration failed



In CA\DSM\logs\TRC_CF_WEBSERVICES_*.log error like this appears :

DSMWebServ|SDGAPI          |Rswdaac.cxx         |002229|INFO   | TNGSDG_ItemVolume_CopyElementsW[3]: End. Message: At least one of multiple operations failed(12)
DSMWebServ|HLAPI           |SDSoftwareWrp.cpp   |001787|ERROR  | TNGSDG_ItemVolume_CopyElements(...) failed with error code: 12


 

Cause:


Problem occurs during creation of SD Packages, when source files are copied from CA\DSM\PatchManagement\downloads.

Some files are locked by a process and could not be copied.
Generally the lock is on process java.exe (ITCM tomcat).

 

Environment:

Release: UASMGT60000-1402-Asset Management
Component:

Resolution:


Follow these steps on ITCM Domain :
 

1- Stop tomcat :
 
caf stop tomcat

2- Delete all directories under CA\DSM\PatchManagement\downloads

3- Start tomcat
 
caf start tomcat

4- Download again the patch in status "packaging failed".