Upgrading a new SAM server. Unable to apply the SAMImportExport.exe from the APM 12.9, C4 patch.

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Article ID: 7685

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

We are upgrading CA Asset Portfolio Management to C4 and upgrading CA Software Asset Manager to 4.2.2. 

When we run the SAMImportExport.exe on the SAM server, it errors with: The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program.

 

Cause

The SAMImportExport.exe is a patch upgrade, not a full install.  The SAM server did not have a prior version of the SamImportExport service installed. 

Environment

CA Software Asset Manager, any versionCA Asset Portfolio Management, 12.x releases

Resolution

Install the SAMImportExport service from the original APM 12.9 DVD media.   The .msi installer for this service is in the \SAMImportExport directory of the APM 12.9 DVD media.