ERR_WIS_30270 while refreshing data at CA Business Intelligence report

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Below error might happen for some users while refreshing report data at CA Business Intelligence (CABI) tool (BOXI - Business Object):

"An internal error occurred while calling 'processDPCommandsEx' API. (Error: ERR_WIS_30270) (Error: INF)"

 

Cause

This issue is related to permission settings for the users and/or groups defined via BOXI Central Management Console (CMC).

Environment

CA Business Intelligence (CABI) tool -> Business Object (BOXI) 4.x

Resolution

Add the group to member of administrator group in order to run the customized reports.

Users and Groups > properties of particular group> Member Of >Join Group added Administrator here.

Additional Information

It is possible to find several discussion threads about this code error, for instance:

https://archive.sap.com/discussions/thread/3362831
https://archive.sap.com/discussions/thread/3434609
https://archive.sap.com/discussions/thread/3820430
https://wiki.scn.sap.com/wiki/pages/viewpage.action?pageId=397869166
https://archive.sap.com/discussions/thread/3268808