Workload Automation Agent not starting after install
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Workload Automation Agent not starting after install


Article ID: 76835


Updated On:


DSERIES- SERVER CA Workload Automation DE - System Agent (dSeries) Workload Automation Agent


After the installation of WA Agent, the agent does not start and shows the following errors in the logs:
cybermation.library.communications.CybConversationException: Error sending message. Undecipherable acknowledgement 


Workload Automation Agent


The encryption key between the WA Agent and the manager (scheduler) must match and be of same type.


Enter the same key that on the manager side that was entered during the Agent install.

Also, make sure the Agent name, port, and encryption type (E.g. DES, AES) matches on the Manager side.

Note:  Do not add the 0x before the  encryption key in the Manager side.  Only add the alphanumeric characters after 0x in the Topology.

Alternatively, use the keygen utility in agent installation directory to set the encryption on the agent, see Set the Encryption on the Agent Using the Keygen Utility

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