E122205 Job was not found or permission to access was denied.

Products

• CA Workload Automation AE - Scheduler (AutoSys)
• Autosys Workload Automation

Issue/Introduction

Jobs not found in Quickview tab for specific users. Following error message is shown:

E122205 Job was not found or permission to access was denied

Environment

CA WCC R11.4 or higher such as WCC 12.0 12.0 SP1 12.1

Cause

Below error found from quickview log:

com.ca.uejm.adapter.AdapterException: E122205 Job JB****** was not found or permission to access was denied.

EEM External security subsystem does not trust non-local windows users and fails users when authenticated.

Resolution

In the above scenarios, follow below modifications to resolve the access issue:

1. Log in to CA Workload Automation Server.

2. Execute "autosys_secure -s" on command prompt.

D:\>autosys_secure -s

CA WAAE Security Utility

CAUAJM_I_60151 Instance security is set to CA EEM.

CAUAJM_I_60228 CA EEM server: <EEM Hostname>
CAUAJM_I_60342 Unauthenticated user mode: OFF

D:\>

3. Verify in which unauthenticated mode set to.

4. Change the Unauthenticated Mode to TRUSTALL

Below procedure to change, execute autosys_secure:

CA WAAE Security Utility

Please select from the following options:
[1] Revert to NATIVE instance security.
[2] Manage CA EEM security settings.
[3] Change database password.
[4] Change remote authentication method.
[5] Manage users.
[6] Get encrypted password.
[0] Exit CA WAAE Security Utility.
>  2

Manage CA EEM security settings

Please select from the following options:
[1] Manage CA EEM server settings.
[2] Manage cached credentials.
[9] Exit from "Manage CA EEM security settings" menu.
[0] Exit CA WAAE Security Utility.
>  1

Manage CA EEM server settings

Please select from the following options:
[1] Show current CA EEM server settings.
[2] Set CA EEM server location and regenerate certificate.
[3] Set unauthenticated user mode.
[9] Exit from "Manage CA EEM server settings" menu.
[0] Exit CA WAAE Security Utility.
>  3
Set unauthenticated user mode

CAUAJM_I_60342 Unauthenticated user mode: OFF

Input a number from the choices below (or hit enter to cancel):
1: "OFF", 2: "STRICT", 3: "QUALIFY", 4: "TRUST", 5: "TRUSTALL", 6: "EXTERNAL" :  5

CAUAJM_W_60345 Trusting all unauthenticated users as authenticated users may have security implications.
Are you sure you want to continue? [1(yes)/0(no)]: 1

CAUAJM_I_60398 Successfully changed unauthenticated user mode to TRUSTALL.

6. Please recycle CA WCC services

7. Verify whether problem users able to view the jobs successfully.

 

P.S: Please make sure to note below warning message:

CAUAJM_W_60345 Trusting all unauthenticated users as authenticated users may have security implications.

Additional Information

Manage the Unauthenticated User Mode