Error occurred while processing wirelessapsbucket event bucket

Products

• CA Spectrum

Issue/Introduction

CA Spectrum Report Manager is failing to process wirelessapsbucket event bucket. The following error message is found in the Tomcat's log file (stdout.log or catalina.out):

Mar 23, 2018 23:12:56.346 (SRM/WirelessAPsHandler/bucketReader) (com.aprisma.spectrum.app.repmgr.dc.event.handler.WirelessAPsHandler) - (ERROR) - Error occurred while processing wirelessapsbucket event bucket 
Caused by: java.lang.ArrayIndexOutOfBoundsException: 4 
at com.aprisma.spectrum.app.repmgr.dc.event.handler.WirelessAPsBucketReader.constructDTO(Unknown Source) 
at com.aprisma.spectrum.app.repmgr.dc.event.handler.WirelessAPsBucketReader.processBucketRecords(Unknown Source) 
at com.aprisma.spectrum.app.repmgr.dc.event.handler.AbstractBucketReader.readBucket(Unknown Source) 
at com.aprisma.spectrum.app.repmgr.dc.event.handler.BucketReaderScheduler$ScheduledReader.run(Unknown Source) 
at com.aprisma.util.thread.JobQueue.runJobThread(JobQueue.java:221) 
at com.aprisma.util.thread.JobQueue.access$000(JobQueue.java:15) 
at com.aprisma.util.thread.JobQueue$JobRunnable.run(JobQueue.java:24) 
at java.lang.Thread.run(Thread.java:745) 

Mar 23, 2018 23:12:56.346 (SRM/WirelessAPsHandler/bucketReader) (com.aprisma.spectrum.app.repmgr.dc.event.handler.WirelessAPsHandler) - (ERROR) - Critical failure with events; processing halted for all servers. 
Handler Name: WirelessAPsHandler 

Apr 04, 2018 13:44:38.263 (SRM/EventPoller/<SpectroSERVER>) (com.aprisma.spectrum.app.repmgr.dc.event.handler.WirelessAPsHandler) - (ERROR) - Unable to properly process handler update.
  Domain: <SpectroSERVER>
  Handler: WirelessAPsHandler

Environment

CA Spectrum 10.2.3

Resolution

Spectrum_10.02.03.PTF_10.2.315

Please open a case with CA Support to obtain the PTF patch fix that you need for the version of CA Spectrum you are running.