Error occurred while processing wirelessapsbucket event bucket
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Article ID: 76820
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Updated On:
Products
CA Spectrum
Issue/Introduction
CA Spectrum Report Manager is failing to process wirelessapsbucket event bucket. The following error message is found in the Tomcat's log file (stdout.log or catalina.out):
Mar 23, 2018 23:12:56.346 (SRM/WirelessAPsHandler/bucketReader) (com.aprisma.spectrum.app.repmgr.dc.event.handler.WirelessAPsHandler) - (ERROR) - Error occurred while processing wirelessapsbucket event bucket Caused by: java.lang.ArrayIndexOutOfBoundsException: 4 at com.aprisma.spectrum.app.repmgr.dc.event.handler.WirelessAPsBucketReader.constructDTO(Unknown Source) at com.aprisma.spectrum.app.repmgr.dc.event.handler.WirelessAPsBucketReader.processBucketRecords(Unknown Source) at com.aprisma.spectrum.app.repmgr.dc.event.handler.AbstractBucketReader.readBucket(Unknown Source) at com.aprisma.spectrum.app.repmgr.dc.event.handler.BucketReaderScheduler$ScheduledReader.run(Unknown Source) at com.aprisma.util.thread.JobQueue.runJobThread(JobQueue.java:221) at com.aprisma.util.thread.JobQueue.access$000(JobQueue.java:15) at com.aprisma.util.thread.JobQueue$JobRunnable.run(JobQueue.java:24) at java.lang.Thread.run(Thread.java:745)
Mar 23, 2018 23:12:56.346 (SRM/WirelessAPsHandler/bucketReader) (com.aprisma.spectrum.app.repmgr.dc.event.handler.WirelessAPsHandler) - (ERROR) - Critical failure with events; processing halted for all servers. Handler Name: WirelessAPsHandler
Apr 04, 2018 13:44:38.263 (SRM/EventPoller/<SpectroSERVER>) (com.aprisma.spectrum.app.repmgr.dc.event.handler.WirelessAPsHandler) - (ERROR) - Unable to properly process handler update. Domain: <SpectroSERVER> Handler: WirelessAPsHandler
Environment
CA Spectrum 10.2.3
Resolution
Spectrum_10.02.03.PTF_10.2.315
Please open a case with CA Support to obtain the PTF patch fix that you need for the version of CA Spectrum you are running.