PROBLEM WITH AGGREGATION AND INVOICING IN 17.1

Products

• CA Service Catalog
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Scheduled Invoices are failing on 17.x with out of the box configuration settings. In the debug Accounting logging we see the errors

java.util.ServiceConfigurationError: com.sun.tools.attach.spi.AttachProvider: Provider sun.tools.attach.WindowsAttachProvider could not be instantiated

and

Spring context has not been initialized. Cannot provided bean:localJmsTopicMgr

 

Cause

The accounting service is not initializing because the Java process does not have enough memory

Environment

Release:
Component: USVCT

Resolution

Correction to the following 3 configuration files is required as per your machine configuration.

#1:- accountingService.conf file in Service Catalog\accounting\conf
#2:- viewService.conf file in Service Catalog\view\conf
#3:- ehcache.xml file in Service Catalog\view\conf

Steps:-
Go to Services.msc. Stop the following services.
CA Service Catalog
CA Service Accounting

Modify below files as described.

#1:- accountingService.conf file in Service Catalog\accounting\conf
Modify the file as following .

# Initial Java Heap Size (in MB)
wrapper.java.initmemory=512
# Maximum Java Heap Size (in MB)
wrapper.java.maxmemory=1024

#2:- viewService.conf file in Service Catalog\view\conf
Modify the file as following .
wrapper.java.additional.13=-XX:PermSize=128m
wrapper.java.additional.14=-XX:MaxPermSize=512m
# Initial Java Heap Size (in MB)
wrapper.java.initmemory=1024
# Maximum Java Heap Size (in MB). If maxmemory >= 1024, change -XX:PermSize value from 32m to 128m
wrapper.java.maxmemory=2048

#3:- ehcache.xml file in Service Catalog\view\conf
Modify the file as following (removed 0(zero)from the original maxBytesLocalHeap values).

Go to Services.msc.
Start the following services.

CA Service Catalog
CA Service Accounting.

You'll then want to set the scheduled billing to run at some point in the near future, so you can confirm that it takes effect.