ITAM Versioning History in SDM

Products

• CA IT Asset Manager
• ASSET PORTFOLIO MGMT- SERVER
• CA Service Management - Asset Portfolio Management

Issue/Introduction

When updating a Hardware asset in ITAM in an Integrated environment with Service Desk,

I'm expecting to see the shared fields updated when I opt for the CA Service Desk Manager link->CMDB Attibutes tab->Versioning.

I'm not seeing the System Name field updated.

 

Environment

All-

Cause

Host NAme in ITAM is defined as System Name in Service Desk

Resolution

Update Host Name in ITAM

 

The System Name in Service Desk CMDB->Versioning tab will show this update