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Asset Copy Error - Unable to load DLL coraapi
Article ID: 76625
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Users encounter the 'unable to load DLL 'coraapi' when copying an asset.
Cause
This error onlyoccurs when there are two separate APM application and APM web servers, and the 14.1, C4 rollup patch or greater is applied.
This occurs because the CORA files are not present on the APM web server.
This occurs because the CORA files are not present on the APM web server.
Environment
CA Asset Portfolio Management 14.1, C4 + rollup patch
Resolution
Steps to resolve the 'unable to load DLL 'coraapi'' error during an asset copy:
1. In SQL Server, run this query to obtain the CORA file path:
select configvalue from al_cdb_configurationparameters where componentkey = 'CORA' and configkey = 'CoraPath')
2. Get the configvalue for the CORA path (for example: C:\Program Files (x86)\CA\SC\CORA ) from the above query.
3. Navigate to the APM application server, and copy the CORA directory (all files).
4. Paste the CORA directory and files to the APM web server, in the same directory path as on the APM application server,
5. Perform an IISRESET on both APM application and APM web servers
6. Asset copy will now function correctly.
1. In SQL Server, run this query to obtain the CORA file path:
select configvalue from al_cdb_configurationparameters where componentkey = 'CORA' and configkey = 'CoraPath')
2. Get the configvalue for the CORA path (for example: C:\Program Files (x86)\CA\SC\CORA ) from the above query.
3. Navigate to the APM application server, and copy the CORA directory (all files).
4. Paste the CORA directory and files to the APM web server, in the same directory path as on the APM application server,
5. Perform an IISRESET on both APM application and APM web servers
6. Asset copy will now function correctly.
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