Upgrade of DSM Manager fails with error 1603

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

Upgrade of DSM Manager fails with error 1603.

In file %TEMP%\TRC_INST_ITRM_*.log following error appears :

start MDB installation on local machine
failed to set current working directory as <C:\Users\test_user\AppData\Local\Temp\2\ITRM\database>
error code was set to <0>
isFreshInstall assumed <0>
run command: <C:\Program Files (x86)\CA\SC\Mdb\Windows\jre\bin\java.exe -Djava.library.path=".\lib" -classpath .\lib\log4j-1.2.8.jar;.\lib\ojdbc14.jar;.\lib\sqljdbc.jar;.\setup.jar;.\;.\msql\post_install.sql ca.cms.mdb.setup.Setup -cfg setup.properties -a checkprereq_install/install/verifyschema/addusers/postinstall>
LaunchCmd start
LaunchCmd: Process creation succeeded
LaunchCmd: process terminated with exit code <1>
LaunchCmd end return <TRUE>
MDB setup command error: <1>
Init: end
Schema installation failed [7]

Cause

error code 1 indicates a problem during execution of java.exe process

There are 2 possible causes :

Cause 1 :

The cause of problem is indicated by this line in %TEMP%\TRC_INST_ITRM_*.log :

failed to set current working directory as <C:\Users\test_user\AppData\Local\Temp\2\ITRM\database>

Cause 2 :

If error described in cause 1 does not appear in the log, check in file C:\Program Files (x86)\CA\DSM\database\setup.log if the log terminates with this line :

2018-08-22 14:26:28,861 check pre-requisites started
2018-08-22 14:26:28,861 checkPreReqInstall() in progress ...
2018-08-22 14:26:28,861 testing connection for user []

Environment

Release: UASIT.99000-12.9-Asset Intelligence
Component:

Resolution

In order to solve this problem do this on Domain ITCM :

For Cause 1 :

Open regedit and delete the registry key value TempManagerDir under

HKEY_LOCAL_MACHINE\Software\Wow6432Node\ComputerAssociates\Unicenter ITRM\Installer

For Cause 2 :

- Rename the directories :

C:\Program Files (x86)\CA\DSM\database as C:\Program Files (x86)\CA\DSM\database.old
C:\Program Files (x86)\CA\SC\Mdb as C:\Program Files (x86)\CA\SC\Mdb.old

- Restore these directories from another DOMAIN in same version.

For example if problem occurs during upgrade of DOMAIN from 14.0 SP1 to 14.0 SP2, restore these directories from DOMAIN 14.0 SP1
If there is no DOMAIN with same version available, a new DOMAIN machine could be installed on a test machine in order to get the directories.

See following document if error is similar but with error code 193 :
During the update of a Domain Manager to r14.0 SP2, the upgrade of the MDB fails with error 1603. What can be the reason?

And for error code 2 :
Upgrade of DSM Manager fails with error 1603