error code 1 indicates a problem during execution of java.exe process
There are 2 possible causes :
Cause 1 :
The cause of problem is indicated by this line in %TEMP%\TRC_INST_ITRM_*.log :
failed to set current working directory as <C:\Users\test_user\AppData\Local\Temp\2\ITRM\database>
Cause 2 :
If error described in cause 1 does not appear in the log, check in file C:\Program Files (x86)\CA\DSM\database\setup.log if the log terminates with this line :
2018-08-22 14:26:28,861 check pre-requisites started
2018-08-22 14:26:28,861 checkPreReqInstall() in progress ...
2018-08-22 14:26:28,861 testing connection for user []