Cannot launch Java Workstation after applying a Hotfix to APM

Article Id: 76599

Status: Published

Updated On: 10-04-2018 13:42

Products:

CA Application Performance Management Agent (APM / Wily / Introscope) , INTROSCOPE

Issue/Introduction:

After applying a hotfix to the EM, the Webstart workstation fails to start with the Java error "JAR resources in JNLP file are not signed by the same certificate."

Cause:

This is caused when the Hotfix jars and the original jars are signed with different certificates.

Environment:

Release:
Component: APMISP

Resolution:

To get the workstation working immediately, undo any updated workstation jars on the EM to the original version. To do this, find any new jar files in the <EM_HOME>\product\workstation\plugins folder, and replace them with the backed up files in the hotfix folder (eg hotfix\10.7.0-HF01\product\workstation\plugins).

For a long term solution:
-If this was downloaded from the support site, check and see if a newer build is available for download, and apply it. It should contain updated jar files to resolve the signing issue with the workstation. If not, open an issue with Support.
-If this was provided by CA Support, open a new issue with Support to get an updated version of the hotfix.