Disable sending email regarding SLA Breach

Article Id: 76584

Status: Published

Updated On: 06-04-2018 04:37

Products:

CA Service Catalog , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

How to disable sending email regarding SLA Breach in CA Service Catalog.

Environment:

Windows

Resolution:

Please follow the below steps to accomplish this:
1. Login to the SC UI with spadmin-role user
2. Administration>Events-Rules-Actions>Rule list
3. Open Request SLA Alerts >> Two rules appear: a. When a Request SLA Instance is violated b. When a Request SLA Instance is warned
4. Disable a and b from within this list.
Or
5. Open 3a (click on it) And the rule details show: Email Alert for Violated Request SLA
5a. Disbable this one
5b. And repeat this for 3b.