CA Service CatalogCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
How to disable sending email regarding SLA Breach in CA Service Catalog.
Please follow the below steps to accomplish this: 1. Login to the SC UI with spadmin-role user 2. Administration>Events-Rules-Actions>Rule list 3. Open Request SLA Alerts >> Two rules appear: a. When a Request SLA Instance is violated b. When a Request SLA Instance is warned 4. Disable a and b from within this list. Or 5. Open 3a (click on it) And the rule details show: Email Alert for Violated Request SLA 5a. Disbable this one 5b. And repeat this for 3b.