Adding a team member to a project is very slow and can take several minutes in PPM

Products

• CLARITY PPM FOR ITG
• CLARITY PPM FEDERAL
• Clarity PPM SaaS - Application
• Clarity PPM On Premise

Issue/Introduction

Adding a resource to the project team takes a very long time in CA Project & Portfolio Management (PPM)

Steps to Reproduce:

1. Log in to PPM as Admin. 
2. Go to Home > Project Management > Projects
3. Open any project. 
4. Click on the Team tab.
5. Click Add to add a new Resource. 

Expected Results: Select Resource window should come up within seconds. 

Actual Results: Select Resource window comes up after 8-10 minutes. 

Cause

This is caused by DE38727

Environment

Release: 451-101-15.3-Clarity-Creator User License
Component:

Resolution

This has been fixed in CA PPM 15.4 and higher. 
 

If you do still see any performance issues in 15.4 or higher:

• On Premise customers:  Recommend to have the  DBA check to see if there are any slow running queries, if so, rebuilding the execution plan for the query can help resolve the performance issue.
  • Note: Generating a PPM Action trace while reproducing the issue can help in determining if there are any slow running queries causing the issue (see steps to enable action trace at: KB000009353)
• PPM SaaS Customerss: Contact CA Support for assistance