Adding a team member to a project is very slow and can take several minutes in PPM
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Article ID: 76580
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Updated On:
Products
CLARITY PPM FOR ITGCLARITY PPM FEDERALClarity PPM SaaS - ApplicationClarity PPM On Premise
Issue/Introduction
Adding a resource to the project team takes a very long time in CA Project & Portfolio Management (PPM)
Steps to Reproduce:
1. Log in to PPM as Admin. 2. Go to Home > Project Management > Projects 3. Open any project. 4. Click on the Team tab. 5. Click Add to add a new Resource.
Expected Results: Select Resource window should come up within seconds.
Actual Results: Select Resource window comes up after 8-10 minutes.
Cause
This is caused by DE38727
Environment
Release: 451-101-15.3-Clarity-Creator User License Component:
Resolution
This has been fixed in CA PPM 15.4 and higher.
If you do still see any performance issues in 15.4 or higher:
On Premise customers: Recommend to have the DBA check to see if there are any slow running queries, if so, rebuilding the execution plan for the query can help resolve the performance issue.
Note: Generating a PPM Action trace while reproducing the issue can help in determining if there are any slow running queries causing the issue (see steps to enable action trace at: KB000009353)
PPM SaaS Customerss: Contact CA Support for assistance