Error While Handling a response. Response is com.optinuity.c2o.util.C2OException: Invalid response; no flow ID indicated

Products

• CA Process Automation Base
• CA Service Management - Service Desk Manager
• CA Service Desk Manager
• CA Service Catalog
• CA Service Management - Asset Portfolio Management

Issue/Introduction

What does the following messages in c2o.log mean?

ERROR [com.optinuity.c2o.c2oserver.ServerManager] [_autoTPRecovery] Agent with id : 992947bf-d865-40bd-b9e0-4ce6db235d4b is not reachable com.optinuity.c2o.util.C2OException: Unidentified UUID while resolving node ERROR [com.optinuity.c2o.workflowengine.C2oWorkFlowEngine] [b6-b42306066e29] Error While Handling a response. Response is com.optinuity.c2o.util.C2OException: Invalid response; no flow ID indicated

See also:

ERROR [com.optinuity.c2o.server.mdb.WorkflowResponseListener] [6d-55ea16f3f976] Error Rolling Back Transaction, therefore releaseing Process and dataset locks

ERROR [org.apache.activemq.ActiveMQMessageConsumer] [6d-55ea16f3f976] ID:itsdprd1a5-49870-1616705510669-1:34:1:1 Exception while processing message: ID:itsdprd1a5-49870-1616705510669-1:69:1:1:1110
java.lang.RuntimeException: java.lang.RuntimeException: com.optinuity.c2o.util.C2OException: Invalid response; no flow ID indicated

The given errors appear repeatedly in the c2o.log and a recycle of PAM Services generally resolves the message.

Environment

ITPAM 4.3 SP2

Cause

Error comes from ActiveMQ regarding orphaned records in the recovery state table. This has been resolved in 4.3 SP03

Resolution

We advise to upgrade to either 4.3 SP03 or higher to address this issue.