What are the minimum options that need to be installed and configured to allow CA Service Desk Manager email notifications?

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Article ID: 76528

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



What are the minimum options that need to be installed and configured to allow CA Service Desk Manager email notifications?

Environment

CA Service Desk Manager 14.1 and 17.x
All Supported Operating Systems

Resolution

The minimum options required to be installed and configured to allow CA Service Desk Manager email notifications are:

  • mail_smtp_hosts
  • mail_reply_to_address
  • mail_from_address

These options can be accessed via Administration->Options Manager->Email


User-added image
Please refer to the following documentation regarding the CA Service Desk Manager Email Options and how to configure Email Replies within CA Service Desk Manager

https://docops.ca.com/ca-service-management/17-1/en/administering/configure-ca-service-desk-manager/how-to-configure-the-mailbox-to-handle-inbound-emails/how-to-configure-the-email-replies#HowtoConfiguretheEmailReplies-EmailOptions

https://docops.ca.com/ca-service-management/17-1/en/administering/configure-ca-service-desk-manager/how-to-configure-the-mailbox-to-handle-inbound-emails/how-to-configure-the-email-replies
 

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