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AHD20042:Cannot delete this Privacy Level

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Article ID: 76490

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS

Issue/Introduction



Deleting an option presented under the Privacy Levels for Support Automation gives an error: INVALID AHD20042:Cannot delete this Privacy Level. It is referenced by a role.  How can this be resolved?

Environment

Release:
Component: USRD

Resolution

Under the Service Desk Administration tab -> Security and Role mgmt -> Support Automation Access -> each record has a mapping to privacy levels. Delete those mappings and then delete the privacy level to avoid the error.