USM portal fails to load

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Article ID: 7649

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

Unable to load USM, with a tns or timeout error. Looking in the x:\Nimsoft\probes\service\wasp\portal.log you find:

ERROR [DaoExecutorActor:42] Error occurred while handling GET_ALL_ALARMS 

com.esotericsoftware.kryo.KryoException: Unable to find class: org.hibernate.QueryTimeoutException

Cause

 

 

Environment

Release: CNMSPP99000-8.47-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component:

Resolution

USM relies on the udm_manager and trellis on the primary hub. Check the logs on those probes to make sure that you are not seeing any errors. Trellis also makes a connection to ace. In the case of the above error ace was in an error state and trellis was unable to connect to it. Restarting the 3 probes in the following order resolved the problem:

ace

udm_manager

 

trellis